most asked questions

frequently-asked questions

We listen to your needs – Online portals may show you many offers but their guidance can be highly subjective. We believe in personal touch in listening to your needs and working on the same together to offer you the best and ensure quality is maintained. We are here to help you when things go wrong.

Our job does not end when we complete a sale but begins on the end of the sale as we, as a Travel Company, believe that the real value of a Travel expert begins when there are crises such as flight schedule changes or any natural calamity. We ensure that you are not just at the mercy of the customer service desk at the airport or hotel or at any destination.

We have different modes of payment facilities for our clients
  1. Online payment through our website
  2. Bank transfer can be done through IMPS / RTGS / NEFT
  3. Cheque against delivery with a minimum of 7 days before departure.
  4. Direct Cash Deposit in our “ICICI / HDFC ” bank account
  5. Swipe Credit Card / Debit Card at your doorstep
  6. Cash against delivery

Trailfinder is the first Travel Company in India to launch a Loyalty & Privilege programme under the name “Fly & Smile.”

On 15 Jan 2011, for its direct walk-in clients, which endeavour to improve and provide better discounts and offerings under this program to all its valued partners.

To know more, speak to any of our consultants, who will guide you through the program and its details.